HOW TO PURCHASE YOUR TICKETS

Only purchase tickets from the following approved agents:

Phone Leeds City Council Box Office: 0113 224 3801

You can also purchase tickets from the following approved ticket agents:
COMING SOON!

If you are a wheelchair user or have other access requirements please book your tickets through the City Centre Box office in the Carriageworks Theatre (0113 224 3801) so that your specific requirements can be met.

Relevant booking fees apply

Terms & Conditions:
The organisers reserve the right to alter the programme without prior notice.

The organisers reserve the right to refuse admission or eject any persons for anti-social or threatening behaviour, actions likely to cause damage or injury, or failure to comply with the reasonable request of the organisers. Entry will also be refused to those that are intoxicated.

Tickets are not refundable.

In the unlikely event of cancellation through unforeseen circumstances, an alternative date will be offered.

On rare occasions exceptionally inclement weather can disrupt any open-air start time.

Entertainers reserve the right to change or amend the date or venue of any concert, due to reasons beyond their control.

All other terms and conditions are included on the booking page for the event.

How much are tickets and where can I buy them?
Event tickets for all live music concerts on Millennium Square will be available to purchase from Leeds City Centre Box Office, Carriageworks Theatre, Millennium Square, Leeds, LS2 3AD (0113 224 3801).

Tickets may also be available to purchase via the concert promoters website and / or from selected ticketing outlets. For further details please refer to the event ticketing information as advertised.

Can I purchase a ticket on the day?
It’s advisable to purchase all tickets in advance to avoid any disappointment. Any on the day sales will be strictly subject to availability on the day of the concert.

Is the concert suitable for people of all ages and do children need a ticket?
All persons attending the concert will need a ticket. All persons under 16 years must be accompanied by an adult (18 years and over), unless otherwise stated.

Is there a concessionary ticket for disabled people?
Tickets prices are set by the concert promoter so therefore please see pricing details for the individual event.

Are there any ticketing conditions and will I be able to get a refund?
Tickets are non-refundable and any persons wishing to attend the concert are advised to read and understand the ticketing conditions as stated by the promoter and/or ticketing outlet before purchasing.

The organisers reserve the right to refuse admission or eject any persons for anti-social or threatening behaviour, actions likely to cause damage or injury, or failure to comply with the reasonable request of the organisers. Entry will also be refused to those that appear to be intoxicated.

PROGRAMME MAY DIFFER FROM THAT SHOWN.

FREQUENTLY ASKED QUESTIONS

When will I receive the tickets?
Once purchased via this website, your tickets will be sent by post to arrive at the latest seven to 10 days before the event. For ticketing queries please contact your point of purchase.

Can I obtain a refund or exchange my tickets?
Unfortunately, tickets cannot be exchanged, refunded or transferred unless the event in question is cancelled or rescheduled.

What do I do if my tickets are lost or stolen?
Unfortunately, lost or stolen tickets cannot be replaced. Please contact your point of purchase if your tickets have been lost or stolen.

Does my child require a ticket?
Yes, all children will require a ticket.

What time do the gates open? Gates open at 6:30pm.

What time does the concert finish? Approximately 10:15pm, but the performance may run substantially later.

Are catering facilities available?
Yes, catering facilities are available at this event.

Can I buy alcoholic drinks?
There will be a range of bars, selling lager, bitter and wine in the arena. No alcohol will be served to any persons under the age of 18. A check 25 age verification policy will be in operation at all times and proof of photographic identification and age may be required. Soft drinks and mineral water will also be available.

Am I allowed to bring a foldable chair?
No, foldable chairs and picnic furniture are not permitted at this event.

Am I allowed to bring food?
No, only food purchased inside the arena are allowed.

Am I allowed to bring drinks on site?
No, only drinks purchased on site inside the arena (other than small 500ml bottles of water with unbroken seals) are allowed.

Am I allowed to bring an umbrella?
Personal umbrellas are permitted but not parasols or golfing umbrellas.

Am I allowed to bring a gazebo?
No, gazebos are not permitted.

Are there any cash machines in the venue?
Unfortunately there are no ATM machines.

Is there disabled access on site?
Yes, please refer to the Leeds Millennium Square Venue Specific FAQ’s for all disabled access information.

Is there mobility hire available on site?
No.

Is there general seating available?
There is no general seating available.

Is there a Cloakroom?
Unfortunately not.

Where do I park my car?
You can pay to park your car in the city centre car parks.

Can I take photographs/videos at the event?
Recreational photography of family, friends and/or scenic views to capture the atmosphere of the concert is permitted other than where other persons attending can be clearly identified as the main focus. Please therefore be respectful to other people’s privacy at all times, or you may be challenged and asked to stop and/or leave.
Photography/filming/recording for professional/commercial use is not permitted without prior written authorisation or media event accreditation from the concert promoters.
All persons entering the venue consent to any photography/filming/recording as arranged by the promoter/ venue for possible future transmission/publication or promotional purposes.
No tripods or other large photography/film equipment may be used, unless by those with written authorisation or media event accreditation from the organisers.

How do I get a press/photographers pass?
Members of the media should apply by email to [email protected] in the first instance providing your contact details and requirements.

What do I do about lost property after the concert has finished?
Enquiries can be made to: [email protected] / 0113 3950891

Are dogs allowed on the site?
Only registered assistance dogs are allowed.

What are the terms and conditions of ticketing?
For tickets purchased online from this website, please see terms and conditions on the booking page.

I have an important question that isn’t answered above, what next?
Please email [email protected] well in advance of the date of the show and we will endeavour to answer your query.

PRIVACY POLICY

Any information requested from you, with the exception of your contact details, will only be kept for as long as it is necessary to process the reservation or purchase of your tickets.

Entertainers may contact you with details regarding future productions presented by ourselves. If you do not wish to receive this information please go to http://www.easytheatres.com/unsubscribe-to-mailing-list/

To opt out of receiving information from our ticketing partners please follow instructions on the ticket booking page.

We take every step possible to safeguard information and comply with the Data Protection Act of 1983.

VENUE & FACILITIES

What and where is Millennium Square?
Millennium Square is an outdoor public space and bespoke live entertainment venue located within the civic quarter of the city centre. The venue is surrounded by some of the city’s most significant and iconic buildings including; Leeds Civic Hall, Leeds Town Hall, Leeds City Museum, Leeds General Infirmary and the Carriageworks Theatre / Electric Press complex. For more venue information and a location map visit www.leeds.gov.uk/millenniumsquare

How do I access the concert arena?
The main entrance / exit gates to the concert arena are located on Cookridge Street (Gate C) adjacent to Leeds City Museum and on Portland Crescent (Gate A).

If I need to leave the concert arena can I get back in?
No, there will be no pass-outs permitted once you are inside the concert arena. In the case of emergencies please contact the stewarding gate supervisor for further help and assistance.

Will there be alcohol available at the concert?
Yes, alcohol will be available to purchase from the licensed bars within the concert arena, unless stated otherwise in the details for individual events. No alcohol will be served to any persons under the age of 18. A check 25 age verification policy will be in operation at all times and photographic identification showing proof of age may be required.

Can I bring food and drink to the concert?
No, strictly no alcohol, glass, cans or any food or other refreshments (other than small 500ml water bottles with unbroken seals) are permitted to be brought into the concert arena. Fully licensed bar, catering facilities and free drinking water will be provided.

Is seating provided and can I bring a chair and other furniture to the concert?
No, portable chairs or large outdoor furniture will not be permitted inside the concert arena. For all fully seated concerts (as advertised), seating will be provided on a reserved basis.

What other items can / can’t I bring?
Items that are not allowed inside the arena include (but are not restricted to); alcohol, glass, cans, chairs, portable furniture, large umbrellas, parasols, tents, gazebos, laser pens, air horns, fireworks, flares, smoke canisters, barbeques, paper lanterns or any lighting with a naked flame.

As an outdoor concert please bear in mind weather conditions can change quickly, so all concert goers should dress appropriately. Umbrellas may obstruct the view of other audience members so waterproof clothing or disposable ponchos should therefore be considered.

No illegal substances and/or any items deemed to be a potential weapon or threat to public safety are permitted. Any persons found in possession will be ejected and reported to the police.
Please note event stewards will be entitled to search all persons and/or their possessions on entry. Staff will not take any responsibility for any prohibited items.

Are animals permitted within the concert arena?
Only Registered Assistance Dogs will be permitted into the concert arena. For further information see ‘Accessibility’ section below.

Are there plenty of toilet facilities?
Yes, there is a large toilet block provided within the concert arena. Please make sure you familiarise yourself with the toilet location and layout of all venue facilities upon entry.

Is there an ATM/cash machine at the event?
No, sorry there are no onsite cash facilities available.

Can I smoke at the event?
As an outdoor venue, smoking is permitted but please be considerate towards other audience members.

Ticket Information - Seated Concerts
If you wish to attend the event and are a wheelchair user or have other access requirements, and/or wish to use the accessible viewing area (AVA), and/or require a complimentary companion ticket, then please book your tickets through the City Centre Box office in the Carriageworks Theatre (0113 224 3801). You will have a choice of allocated viewing spaces priced as per location and overall pricing structure (subject to availability).

We do advise that people who will be using mobility scooters or large (and high) powered wheelchairs on the day, or people who wish to be seated close to disabled persons toilets, book seats on and use the raised designated accessible viewing area, to ensure everyone can enjoy a good view of the performance.

Admission to the Arena
The event arena is easily accessible with sloped access provided at each of the main entrance gates on Cookridge Street and Portland Crescent. The Portland Crescent entrance is the closest to the accessible viewing area.

Terrain / Ground Conditions
Millennium Square is a hard-standing paved area which follows the natural topography of the surrounding ground levels and slopes down from North to South.

Accessible Viewing Area (AVA)
A designated AVA will be provided at an accessible location within the main arena. This will provide:
• An all seated raised viewing platform (chairs will be provided)
• Clear views of the stage
• Disabled persons toilet provision

Disabled Persons Toilets and High Dependency Unit (HDU) / Changing Places Toilet
A portable disabled person’s toilet will be provided adjacent to the AVA.

Two disabled person’s toilets with a choice of right and left handed transfer are also available within the permanent toilet facilities of the venue. Both are accessed by RADAR locks and via a ramped approach.

In addition, a portable HDU / Changing Places toilet will be provided adjacent to the AVA. This unit includes a tacking hoist (please contact the council’s event team for more information on hoist type if required as slings will not be provided), height adjustable changing bench, peninsular layout toilet and a height adjustable wash basin. This will be accessible by a RADAR lock (a key will be available on site if you do not have one).

Dogs
Only Registered Assistance Dogs will be permitted into the concert arena. You may be required to produce your laminated Registered Assistance Dog photo ID card. Further info available at www.assistancedogs.org.uk/faqs

Contact Information
For all enquiries regarding access for disabled people at the event, please contact: Leeds City Council on 0113 395 0891 or by email [email protected]

I have an important question that isn’t answered here in the FAQs, so who can I contact?
For all ticketing, press and general event enquires please contact the concert promoter directly. For all venue related and accessibility queries, please contact Leeds City Council Events Team by email at [email protected]

ACCESSIBILITY

As venue owners Leeds City Council aims to provide an accessible and inclusive facility for all events taking place on Millennium Square.

Ticket Information - Standing Concerts

As a commercial concert organised by the promoter, general admission tickets are available to purchase as above. A complimentary companion ticket (subject to availability) is however available for disabled customers.

If you wish to attend the event, use the accessible viewing area (AVA), accessible facilities, and/or require a complimentary companion ticket, please purchase your ticket(s) first (excluding the complimentary companion ticket), and then contact the council’s events team with proof of ticket purchase and details of your access requirements (to help us plan the event and facilities).

Contact the LCC events team via:
Email: [email protected]
Post: Leeds City Council Events Team, Leeds Town Hall, The Headrow, Leeds, LS1 3AD
Telephone: 0113 395 0891

TRAVEL & TRANSPORT

How can I travel to and from the venue?
By bus: A number of bus routes pass through the city centre and stop in close proximity to Millennium Square on The Headrow and Woodhouse Lane. For all bus service timetable and further information please contact West Yorkshire Metro on 0113 245 7676 or visit www.wymetro.com

By Rail: Leeds City train station is only a 10 minute walk away from Millennium Square via City Square leading into Park Row and Cookridge Street. For train services and timetable information visit www.nationalrail.co.uk

By Car: A variety of street and secure parking options are available around the Civic Quarter (shown on map here). For further information on city centre parking visit www.leeds.gov.uk or call parking services on 0113 395 0050.

Is there a pick up/drop off point or a taxi rank?
There are designated taxi ranks located nearby. In order to avoid congestion and access issues on the day, all persons attending are requested not to arrange pick up/drop off directly outside the main gates.

Blue Badge Parking
Nearby on street designated disabled persons parking (4 hour time limit, no return within 1 hour) is available on:

Portland Gate (to the North side of the Square)
Portland Crescent (to the North side of the Square)
Rossington Street (to the South East side of the Square)
Cookridge Street (to the South side of the Square)
Alexander Street (to the South side of the Square)
Calverley Street (to the West side of the Square)
Woodhouse Lane multi storey car park also provides non-time limited designated disabled persons parking on Levels 1 and 7 which is free for blue badge holders.
Further information on city centre parking is available at www.leeds.gov.uk or call parking services on 0113 395 0050.

Blue Badge Drop-off
There are a number of drop-off areas around the venue with the nearest accessible locations to the entrance gates on Rossington Street and Portland Gate. The Portland Crescent entrance is the closest to the accessible viewing area.

VENUE'S TERMS & CONDITIONS

In the interests of public safety during events, entry on to Millennium Square (the venue) shall constitute an acceptance of the following terms and conditions and should be read and adhered to in conjunction with any ticket conditions:

1. No admission without a valid ticket.

2. The organisers reserve the right to refuse admission or eject any persons for anti-social or threatening behaviour, actions likely to cause damage or injury, or failure to comply with the reasonable request of the organisers. Entry will also be refused to those that appear to be intoxicated.

3. No pass outs will be issued other than in an emergency and in such a case please speak to a steward before leaving the venue.

4. All persons under the age of 16 must be accompanied by an adult (aged 18 years or over).

5. Event stewards will be entitled to search all persons and/or their possessions on entry. Staff will not take any responsibility for any prohibited items.

6. Prohibited items include, but are not restricted to; food, drink (excluding small 500ml bottles of water with unbroken seals), alcohol, glass, cans, chairs, portable furniture, golf umbrellas, parasols, tents, gazebos, laser pens, air horns, fireworks, flares, smoke canisters, barbeques, paper lanterns or any lighting with a naked flame.

7. No alcohol will be served to any persons under the age of 18. A check 25 age verification policy will be in operation at all times and proof of photographic identification and age may be required.

8. No illegal substances and/or any items deemed to be a potential weapon or threat to public safety are permitted. Any persons found in possession will be ejected and reported to the police.

9. No animals will be permitted with the exception of registered assistance dogs.

10. The sale of unauthorised merchandise is prohibited.

11. Please follow any direction/instruction given by event safety stewards.

12. CCTV is in operation with images recorded for the purpose of crime prevention and public safety. All incidents of crime and disorder will be reported to the police.

13. Millennium Square is a licensed premises. Please note when you leave the event you are entering an alcohol free zone where no alcohol is permitted or you could be liable for a fine.

14. Please be courteous to our neighbours when leaving the venue, don’t drop litter & keep noise to a minimum.

WARNING:
Repeated and prolonged exposure to amplified sound may cause hearing damage. Strobe lighting and other special effects may be used throughout the event.

PHOTOGRAPHY
Recreational photography of family, friends and/or scenic views of the venue/event is permitted other than where other persons attending the event can be clearly identified as the main focus.

Please therefore be respectful to other people’s privacy at all times or you may be challenged and asked to stop and/or leave.

Photography/filming/recording for professional/commercial use is not permitted without prior written authorisation or media event accreditation from the organisers.

All persons entering the venue consent to any photography/filming/recording as arranged by the organiser for possible future transmission/publication or promotional purposes.

No tripods or other large photography/film equipment may be used, unless by those with written authorisation or media event accreditation from the organisers.

Thank you for your cooperation and we hope that you enjoy the event!